At Vyntra, operated by GSM Healthcare Export Pvt Ltd, we are committed to delivering your orders quickly, safely, and efficiently.

1. Order Processing

• All orders are processed within 24–48 hours (excluding Sundays and public holidays).
• Once your order is processed, it will be dispatched for shipping.
• You will receive an order confirmation and tracking details via SMS/email.

2. Shipping Time

• Estimated delivery time: 3–7 business days across India.
• Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Charges

• Prepaid Orders: Free shipping (or update if applicable)
• Cash on Delivery (COD): ₹199 shipping fee (as per your setup)

4. Order Tracking

• Once your order is shipped, you will receive a tracking link.
• You can track your order status in real-time using the provided details.

5. Delays

While we aim to deliver on time, delays may occur due to:

• High order volume
• Weather conditions
• Logistics or courier issues
• Remote location delivery

We appreciate your patience in such situations.

6. Incorrect Address

• Please ensure all shipping details are correct at the time of placing the order.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7. Failed Delivery Attempts

• If delivery fails due to customer unavailability or incorrect details, the courier may reattempt delivery.
• Additional charges may apply in such cases.

8. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
• We will investigate and provide a resolution as per our policy.

9. Contact Us

For any shipping-related queries, feel free to contact us:

Vyntra (GSM Healthcare Export Pvt Ltd)
1st Floor, Shop No. 1, Chawl No. 25, BKC Road,
Near Transformer, Sant Dnyaneshwar Nagar,
Mumbai, Maharashtra – 400051

📞 Phone: +91 93261 15173
📧 Email: gsmhealthcareexportpvtltd@gmail.com